Terms and Conditions
Oates Lab is a creative studio working across disciplines, mediums, and industries developing projects and collaborating with others, from early ideas through design, development, and production.
Customer service
For questions about Oates Lab or these terms, contact [email protected].
Use of this website
You may browse this site for personal and informational purposes. Except where expressly permitted by Oates Lab in writing, you may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from the site's content or design. Do not misuse the site, attempt to disrupt it, circumvent access restrictions, or use it for unlawful purposes. Site content is provided as-is without warranties of any kind to the fullest extent permitted by law.
Scraping, automated access, and artificial intelligence
Oates Lab does not grant permission to scrape, crawl, extract, copy, reproduce, download, collect, or otherwise use any content, source code, visual design, layout, graphics, images, text, or other material from this website by automated or manual means for the purpose of creating or contributing to a dataset, training corpus, model, system, or similar resource.
You may not use any Oates Lab content or design to train, fine-tune, develop, evaluate, benchmark, or otherwise improve any artificial intelligence, machine learning, or automated system. This restriction applies whether the use is commercial, noncommercial, research-based, or otherwise.
No license or permission for these uses is granted by making this website or its contents publicly accessible. Any such use requires Oates Lab's prior written permission.
Refund and dispute policy
Refund eligibility varies depending on the project, product, or service. Any terms provided at the time of purchase or agreed to for a particular engagement will apply. For refund requests or payment questions, contact [email protected]. Your rights to dispute charges through your card issuer or payment provider still apply.
Cancellation policy
Cancellation terms vary depending on the product, service, subscription, order, or engagement. Where specific cancellation terms are provided at the time of purchase or agreed to for a project, those terms will apply. For questions about a cancellation, contact [email protected].
Return policy
Return and exchange eligibility for physical products vary by product. Any applicable return or exchange terms will be provided at the time of purchase. For questions about a physical product or order, contact [email protected].
Legal or export restrictions
Products, services, and related materials are subject to applicable laws, regulations, export controls, or sanctions. You are responsible for using or receiving Oates Lab products, services, and deliverables lawfully in your jurisdiction.
Promotions
If Oates Lab runs a promotion, the specific terms stated with that offer will apply and will control over general marketing copy for that offer.
Changes
These terms may be updated as the products, services, and policies change.